Interpreting Surveys

Understanding your microsurvey's progress.

At the top of the results page for each survey you launch, UserLeap provides statistics to help you understand the survey's status and performance throughout its run. In this article, we'll explain what each number represents.

Survey Performance Statistics

Completion percentage: The completion percentage shows how close you are to completing your survey based on the target number of responses you've set. In the above example, the survey will reach 100% and automatically turn off once it collects 367 responses.

The total number of responses: The total number of responses collected to date.

The number of new responses: The number of responses received in the past 24 hours.

Response rate: Response rate is calculated slightly differently depending on which platform you are using:

  • Web & mobile surveys - The response rate is calculated by dividing the number of responses received by the number of surveys seen.
  • Email surveys - The response rate is calculated by dividing the number of responses received by the number of emails sent.
  • Link surveys - Response rates are not displayed for link surveys since Sprig does not track how many link surveys are sent or seen.

Key Terms

Response: A 'response' is counted every time someone answers one or more questions in a survey; as such, the total responses count includes both users who complete the entire survey, and users who only complete a portion of it.

Sent: The term 'sent' has different meanings depending on which platform you are using for your survey:

  • Web and mobile surveys - A web or mobile survey is considered 'sent' when it is scheduled to be displayed to a user who is currently active on your site or app.
  • Email surveys - An email survey is considered 'sent' when a survey email is delivered to a user.

Seen: The term 'seen' has different meanings depending on which platform you are using for your survey:

  • Web and mobile surveys - A survey is considered 'seen' when it is displayed in a users' browser or app. Surveys that are sent may not be seen if, for example, a user navigates away from a page before meeting time-on-page criteria set during survey creation.
  • Email surveys - An email survey is considered seen when a user interacts with a survey email in some way, including, but not limited to, answering a question.