Interpreting Studies

Understanding your study's progress.

At the top of the results page for each study you launch, Sprig provides statistics to help you understand the study's status and performance throughout its run.

Study Performance Statistics

The first glyph shows the completion percentage shows how close you are to completing your study based on the target number of responses you've set. The above example shows 14% completion; the study will reach 100% and be complete once it collects 370 responses. The second icon shows the number of responses received in the past 24 hours; in this case, 0. The third icon shows the response rate; it is calculated slightly differently depending on which platform you are using:

  • Web & mobile studies - The response rate is calculated by dividing the number of responses received by the number of studies seen by a respondent. I the above example, the number of studies seen is 55 x 100/77.6 = 67.
  • Email studies - The response rate is calculated by dividing the number of responses received by the number of emails sent.
  • Link studies - Response rates are not displayed for link studies since Sprig does not track how many link studies are sent or seen.

Key Terms

Response: A 'response' is counted every time someone answers one or more questions in a study; as such, the total responses count includes both users who complete the entire study and users who only complete a portion of it.

Sent: The term 'sent' has different meanings depending on which platform you are using for your study:

  • Web and mobile studies - A web or mobile study is considered 'sent' when it is scheduled to be displayed to a user who is currently active on your site or app.
  • Email studies - An email study is considered 'sent' when a study email is delivered to a user.

Seen: The term 'seen' has different meanings depending on which platform you are using for your study:

  • Web and mobile studies - A study is considered 'seen' when it is displayed in a users' browser or app. Studies that are sent may not be seen if, for example, a user navigates away from a page before meeting time-on-page criteria set during study creation.
  • Email studies - An email study is considered seen when a user interacts with a study email in some way, including, but not limited to, answering a question.