Launching a Study

You are now ready to launch your very first study in Sprig. Study creation starts from the Templates Page.

Designing a study involves 4 steps:

  1. Pick a template (or create from scratch)
  2. Questions and Skip Logic
  3. Audience to target
  4. Review and launch

Pick a Template

The Sprig template gallery contains 75+ templates for you to use.

Here are some of the areas that are covered:

  1. Finding Product/Market Fit
  2. Customer Journey
  3. Customer Acquisition
  4. Feature Development
  5. Onboarding Success

You also have the option to create a new study from scratch.

Questions and Skip Logic

Rename your Study

Click on the title bar to edit your study title.

Pick a Question Type

Sprig has a total of 5 question types:

  1. Open-ended text
  2. Multiple choice single answer
  3. Multiple choice multi answer
  4. 1-5 rating scale
  5. Net Promoter Score (NPS)
  6. Text /URL Prompt

Question Settings

Supports additional functionality, such as adding a duplicate question below, inserting a new question below, deleting the question, and moving the current question either up or down

Study Logic

All question types support study skip logic. This is an easy way to segment questions based on audience responses. For example, if you ask “how easy to use is feature XYZ?” you can show a different Q2 based on whether or not they had a positive experience (answered 4 or 5, as compared to 1,2,3).

Here's more information on Skip Logic.

Save Changes

Please remember to save changes

Audience to target

Choose a Platform

A study is limited to a single platform; you have the option to pick from Web (including mobile web browsers), Mobile, Email (available on Enterprise and Essentials), or Shareable Link

Here's how you Creating an Email Study .


Audience targeting requires that you add at least one event to Sprig. If you've already added an event, please the event from the dropdown.

Study Filters

As a trigger, a filter is used to further target audiences you have defined on the Sprig platform.

Total Responses

In web and mobile study, you can choose to either deliver until a certain statistical confidence threshold has been met (set number of responses) or you can choose to deliver continuously (no limit on responses). With email studies, you also have the option to deliver immediately to eligible recipients.

If choosing to run until a confidence threshold has been met, you can choose from one of several recommended trade-offs between statistical confidence and speed of obtaining results. Generally, requiring less confidence means you will get results faster.

You can also choose your own set number of responses using the Custom Audience Sampling setting.

Recontact Window

To avoid sending the same user multiple studies (different studies), Sprig designed a recontact window that can be set in two places.

The global recontact window is under Settings>Configure.

This is the number of days an individual MUST wait before qualifying to receive another study from Sprig.

Changing this number will allow this specific study (and not any other study) to appear outside of the global window. Please note that this WILL NOT affect your Settings>Configure>Recontact Waiting Period setting.

  • It is recommended that you keep the “only show this study once per user”. However, there are cases where you consider allowing users to retake a study - once such example is in a continuous study where you are trying to track historical trends of the same user(s)

Review and launch



If you have any questions please email us at [email protected] or use the in-product help chat.