Zapier and Zendesk


When finished you should have this Saved to My Zaps.

Each Sprig account will come with two API keys, one for your production environment, and the other for your development environment

Source: Sprig

Destination: Zendesk

Description: Append study responses to your user notes as study responses come in! This Zap makes it easy, automatically updating your Zendesk users with the details of each new study response in Sprig.

Create a new Zap


Sprig will be the Trigger.


Search for Sprig


Sign in to Sprig using your Zapier API Key .

After that, select a trigger event. The trigger event will be "New Study Response". Then click Continue.

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Add an Action and search for Zendesk (Please note that Zendesk is a Premium integration and requires an upgraded Zapier account).

Add action Find a User. For all available actions supported by Zendesk, visit the Zapier Library.

Authenticate and login with Zendesk

The Query will work off the email search parameters in Zendesk

Once finished press Continue. You should then be given the option to either test your trigger or skip testing.