Discussions

For web surveys:

When an event is tracked through the Sprig Web SDK, we'll return a JSON payload as part of the response. Please note that the recontact waiting period is not enforced in development environments.

Inside this payload, you can check the questions[] key:

• An empty array denotes that the visitor is not eligible for a survey.
  • If you are expecting a survey to be seen, double check the visitor ID (e.g. Sprig.visitorID in your console, or local storage) and ensure you meet all the event and attribute criteria on your survey.
• An array of questions denotes that the visitor was seen as eligible for a survey.
  • If a time delay is set on the survey, we will then wait for that amount of time to lapse before attempting to surface the survey to your visitor.

For mobile surveys:

When an event is tracked through the Sprig iOS or Android SDK, we'll return a JSON payload as part of the response. Please note that the recontact waiting period is not enforced in development environments.

If you are able to examine the payload, you can check the questions[] key, similar to the Web SDK, to see whether or not a visitor is eligible for a survey. If a survey is not appearing, please double check that you are setting the necessary events and attributes to make your testing visitor record eligible for the survey.