Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.sprig.com/llms.txt

Use this file to discover all available pages before exploring further.

​
Clip Playback

Sprig Replays playback modal works similarly to other familiar video playback products. Some key features are identified and outlined below, along side some FAQs regarding Replay clip playback. Sprig Replays Playback Modal
  1. Emails in Sidebar: Emails are swapped in for Sprig User IDs when sent to Sprig
  2. **Avatars and Checks in Sidebar: **Avatars will be swapped for checkbox when a clip is viewed - only for the Sprig user playing the clip (other users will have clips marked as ‘unwatched’ until they view the clip)
  3. **Total Number of User Sessions: **“Session” is defined as any activity within a 12 hr period where a user had information sent to Sprig
  4. Clip Metadata:
    1. Number of clicks: Number of mouse clicks taken by a user during the session, useful for gauging relative activity of a user
    2. **Pages visited: **Number of distinct URLs visited within the duration of the replay clip
    3. **Platform: **mobile web or desktop
  5. **Share Clip: **Copy clip URL for entire clip or at particular timestamp to share with other Sprig users
  6. Survey Results Tab: Visible when an In-product Survey w/ Replay
  7. **Interactions Tab: **Display of all clicks a user takes in a session, events that are sent to Sprig, and survey interactions
  8. Skip Inactivity Toggle: When ON, clip will auto-fast forward through periods of clip inactivity (no mouse movement or event triggering) greater than 10s

​
FAQs

​
Why does the number of Replay clips not match the number of Survey responses?

There may be a variety of reasons why your In Product Survey with Replay might not have clips for each response:
  • Sprig will only save clips that are longer than 3 seconds. That means that a user may have quickly answered a survey question and then exited out of the survey before clip length exceeded 3 seconds.
  • Clip upload may have been disrupted by something on the end user’s side:
    • Browser tab was closed before a clip was uploaded
    • Internet signal was disrupted before a clip was uploaded
  • If capturing clips either “After” or “Before and After” an event is triggered: the Replay clip is scheduled to upload to Sprig when the clip capture time set on the study has elapsed after the event is triggered. If the user left the page before the set capture time has elapsed, and the users local browser storage is wiped/cleared before the clip can be uploaded back to Sprig upon the users next visit- there will be no clip captured
Note:_ To capture Replay clips across as many users as possible, you can shorten the Replay capture time “After” event triggering so the clips will be scheduled to upload back to Sprig earlier and there is a reduced risk of the user ending the session before capture completion._

​
Why are clip lengths different from what I configured?

There may be a variety of reasons why clip lengths are different from what was configured:
  • When capturing clips “Before” or “Before and After” an event is triggered, the user may have reached the event trigger in a shorter amount of time than the set capture time “Before” the event trigger, yielding a shorter clip time.
  • If configured to record “Before and After” a survey, some users may take a survey quicker than others which would result in variable clip lengths
  • The user may have navigated away from the web page and back during Replay capture- pausing clip capture and yielding a different Replay capture time than set on the study
Note:_ Sprig captures and renders clips of user behavior in 30 seconds increments, and Sprig also checks every 5 seconds for new behavior data. Thus, resulting clip capture time should be considered as the best effort minimum clip duration._

​
How do I avoid recording certain interactions with pieces of my webpage?

Visit Settings > Replays > Configure to adjust privacy settings including hiding all images or specific CSS elements from clip recordings.

​
Why are images not showing up in my Replay clips?

The privacy setting Hide all images_underSettings > Replays > User privacy may be ON. Not the case? Please submit feedback here or reach out to your customer support team.

​
Why are there no interactions listed in the playback side panel?

Interactions will only be recorded if they were sent to Sprig and your SDK was version v2.24.2 or newer at the time of the clip recording.

​
Why is there audio playing in some Replay clips?

Sprig replays attempt to reconstruct the page exactly as the end user saw it by capturing and serializing DOM elements during a session and reconstructing them during playback. If a page includes a publicly accessible video or audio file, that media may be loaded and played during the replay- just like images or other page assets do. This is expected behavior. If media appears in a replay clip that should not be accessible, that indicates the media itself is publicly exposed and should be restricted on the customer’s side. Customers can also prevent this behavior by masking or blocking media elements (e.g., video tags) within Sprig.