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Documentation Index

Fetch the complete documentation index at: https://docs.sprig.com/llms.txt

Use this file to discover all available pages before exploring further.

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What are Sprig Replays?

Sprig Replays capture users’ real-time product experiences, allowing teams to observe user behavior at scale without being in the room. Replays are not screen recordings, they are digital recreations of user activity within your product. Replays help teams:
  • Easily troubleshoot issues that would otherwise go unnoticed, like confusing navigation, hidden CTAs, and bugs.
  • Understand why and how users are dropping off by exploring their journey through your product’s core flows.
  • Watch users as they engage with features for the first time and identify areas for optimization to add to your roadmap.
  • Evaluate workflows that are hard to assess via moderated research, like measuring search experience quality.
Launching replays will first require installing the Sprig SDK into your website and/or mobile application.
Sprig Replays come in a few different flavors:
  • Standalone Replay studies
  • Surveys with Replay capture
  • Feedback with Replay capture
  • Heatmaps with Replay capture
Sprig also offers Session Replays or “Always-on-Replays”, which capture up to 1 hour clips of user sessions across all web pages that have the Sprig SDK installed- no manual study setup or targeting required. For more information about Always-on-Replays, contact Sprig or your dedicated Sprig Support team members. Watch a demo video.

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Installation

We have a variety of SDK install methods for Web and Mobile products so you can easily track behavior and collect clips from users as they experience your website, web app, or mobile app.

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How can I get started?

  1. Creating Replay Studies
    1. Mobile Replay specifics
    2. Targeting: Study Triggers & User Filters, and Groups
  2. Reviewing Responses and Insights
    1. Reviewing Replay clips through Replay clip playback
    2. Replay frustration signals
    3. Reviewing Sprig AI powered Replay analysis
More information on Sprig web Replay privacy and Sprig mobile Replay privacy.

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Video Tutorial