FAQ

Why isn't my Feedback button showing on the page I expect it to?

There are a few reasons why the Feedback study might not be showing up on a particular webpage:

• Your URL No Code event might not be configured correctly. Head over to the Events page to verify that your event is recording Activity.
• Your URL No Code event might be clashing with another No Code URL event due to our URL No Code priority system
  • To ensure your Feedback study displays properly, it is recommended that you use the highest priority parameters or archive conflict URL events that may no longer be in use

How do Feedback studies impact MTUs?

Feedback requires a no code URL event trigger to display on your website or application. Events could increase the number of MTUs if you begin to send events from new anonymous visitors or visitors that are not previously tracked in a given month.
Learn more about MTUs here.

Does Feedback work with both single-page and multi-page applications?

Yes! Feedback works with applications and websites of all shapes and sizes including both single and multi-page websites and applications.
With some multi-page applications, the feedback tab might need to be reloaded on every page. This is especially obvious if the Sprig SDK is set to load on delay!