What is Sprig Feedback?

Sprig Feedback enables you to always know what your users think by capturing continuous feedback right in your product or website.

Feedback helps teams:

• Easily uncover issues and opportunities across your product before they turn into customer support tickets.
• Measure customer satisfaction and loyalty on autopilot by capturing “always-on” feedback right in your product.
• Hear directly from users throughout their journey and get their ongoing input on how your product can better meet their needs.

Feedback can be launched in-product through your web application and require SDK installation into your product.

Installation

We have a variety of install methods for Web apps and websites. Installing Sprig and deploying a Feedback study can be done in a few minutes.

How can I get started?

1. Once installed, build your Feedback study, and start collecting insights - instantly.
   1. Question Types and Study Logic
   2. Targeting: Study Triggers & User Filters, and Groups
2. Configure Conversational Surveys and Feedback look and feel through CSS styling (available in your Admin Settings).
3. Reviewing Responses and Insights
   1. Interpreting Studies
   2. Sprig AI analysis
4. Feedback FAQs