Replay Clip Playback

Clip Playback

Sprig Replays playback modal works similarly to other familiar video playback products with some key features identified below:

Emails in Sidebar: Emails are swapped in for Sprig User IDs when sent to Sprig
Avatars and Checks in Sidebar: Avatars will be swapped for checkbox when a clip is viewed - only for the Sprig user playing the clip (other users will have clips marked as 'unwatched' until they view the clip)
Total Number of User Sessions: "Session" is defined as any activity within a 12 hr period where a user had information sent to Sprig
Clip Metadata:
1. Number of clicks: Number of mouse clicks taken by a user during the session, useful for gauging relative activity of a user
2. Pages visited: Number of distinct URLs visited within the duration of the replay clip
3. Platform: mobile web or desktop
Share Clip: Copy clip URL for entire clip or at particular timestamp
Survey Results Tab: Visible when an In-product Survey w/ Replay
Interactions Tab: Display of all clicks a user takes in a session, events that are sent to Sprig, and survey interactions
Skip Inactivity Toggle: When ON, clip will auto-fast forward through periods of clip inactivity (no mouse movement or event triggering) greater than 10s

FAQs

Why does the number of Replay clips not match the number of Survey responses?

There may be a variety of reasons why your In Product Survey with Replay might not have clips for each response:

Sprig will only save clips that are longer than 3 seconds. That means that a user may have quickly answered a survey question and then exited out of the survey before clip length exceeded 3 seconds.
Clip upload may have been disrupted by something on the end user's side:
- Browser tab was closed before a clip was uploaded
- Internet signal was disrupted before a clip was uploaded
Replay parameters were not met (e.g. user session is shorter than specified clip length)

Why are clip lengths different from what I configured?

There may be a variety of reasons why clip lengths are different from what was configured:

It took a user less time than the specified "Record for" length to trigger an event
If configured to record before and after a survey, some users may take a survey quicker than others which would result in a longer overall clip length

How do I avoid recording certain interactions with pieces of my webpage?

Visit Settings > Replays > Configure to adjust privacy settings including hiding all images or specific CSS elements from clip recordings.

Why are images not showing up in my Replay clips?

The privacy setting Hide all images_under Settings > Replays > User privacy may be ON. Not the case? Please submit feedback here or reach out to your customer support team.

Why are there no interactions listed in the playback side panel?

Interactions will only be recorded if they were sent to Sprig and your SDK was version v2.24.2 or newer at the time of the clip recording.

What happens if a visitor closes a tab or otherwise ends a session in the middle of a recording?

The next time a visitor visits your website, the upload will initiate and a partial clip will be sent to the Sprig dashboard.