Interpreting Studies

At the top of the results page for each In-Product Survey, Long-Form Survey, Feedback, or Heatmap study you launch, Sprig provides statistics to help you understand the study's status and performance throughout its run. See the below examples:

Sprig In-Product Survey Metrics: Continuous or Response Capped

Sprig Heatmaps Metrics: Continuous or Capture Capped

Sprig Long-Form Surveys Metrics: Continuous, Response Capped, or Close-on-Date

Sprig Feedback Metrics: Continuous or Response Capped

Study Performance Statistics

Sprig will show you total responses, clips, and captures, and calculate the completion percentage for any studies that are not set to run continuously or until a specified date.
The completion percentage (as applicable) shows how close you are to completing your study based on the target number of responses or captures you've set.
Sprig will indicate the number of responses/clips/captures received in the past 24 hours.
For In-Product Surveys, Sprig will calculate and show the response rate; which is calculated slightly differently depending on which platform you are using:
Web & mobile studies (In-Product Surveys) - The response rate is calculated by dividing the number of responses received by the number of studies seen by a respondent.
Long-Form Survey (link) studies - Response rates are not displayed since Sprig does not track how many link studies are sent or seen.

Key Terms

Sent: The term 'sent' has different meanings depending on which platform you are using for your study:

Web and mobile studies - A web or mobile study is considered 'sent' when it is scheduled to be displayed to a user who is currently active on your site or app.

Seen: The term 'seen' has different meanings depending on which platform you are using for your study:

Web and mobile studies - A study is considered 'seen' when displayed in a user's browser or app. Studies that are sent may not be seen if, for example, a user navigates away from a page before meeting time-on-page criteria set during study creation.

Response/Answer: A 'response' is counted every time someone answers one or more questions in a study; as such, the total response count includes both users who complete the entire study and users who only complete a portion of it.

Completed: A question is completed with a valid response or answer.

Skipped by User: The respondent has navigated to another page but the question is not completed with a valid answer.

Not Displayed: The question was not displayed to the user (usually, because of skip logic configurations)