📘

Feedback Studies is now GA

A couple of notes:

• Feedback is supported on web-based delivery methods, such as your web application or website. Native mobile app Feedback studies are not available at this time.
• Feedback studies specifically will require a No Code Event URL to deploy (inline URL targeting will be a fast follow)
• minimum SDK version required is v2.27.0

1. Create Feedback

Option A: Create from Scratch

1. Click on + New Study and select Feedback from the Start from Scratch widget.

Option B: Duplicate a Study

1. In the Navigate Pane, click Studies.
2. Hold the pointer over the Feedback study you want to copy, then click and select Duplicate.
3. Edit the study as desired.

Option C: Use a Template

1. Click on + New Study and select Create from a Template to harness a company-owned custom template OR a pre-built, expert-made template from Sprig's template library.

2. Add or Modify Questions and add Skip Logic

Next, you'll see the **Sprig Study Editor. **Here, you can further customize your Feedback study to match your goal by editing the copy, deleting or adding questions, etc. There are a ton of question types to choose from, plus additional customization options like Skip Logic and Display customization.

1. Optional: In the top field, rename your Feedback study
2. Add or edit your Feedback questions. For more information on question types, see HERE.
3. Optional: Add or edit Skip Logic, randomization, and more.

For more information about our feedback questions, logic, etc. please see the below:

• Study Logic guide
• Study Questions

Marking a Question as Required

Toggle Required on or off at the top of each question card. Required questions disallow your users to skip ahead in the study.

Drag to Change the Order of Questions

Click on the question number to the left of each question module and drag and drop it to the desired position in your study.

3. Audience & Targeting

Once you like what you see, head over to the Audience tab, where you can add the part of the website that you wish to deploy your study. You'll also have the options to set filters and to create a hyper-targeted study audience.

Audience

1. Click on the Audience tab in your Feedback study Website / Web App will already be selected as the Delivery Platform

Targeting

Prerequisite: Sprig installation is completed.

1. Under Targeting, select an existing no-code or URL based Event or click and create a New Event to trigger the Feedback study.
2. Optional: Click +AddFilter in the "If user..." section of targeting to determine which users are eligible for your study.

Response Configuration

1. Configure the Response Settings for your Feedback study to either run continuously or until a specific number of responses.
   1. Continuously: Sprig will allow unlimited responses until the study is marked complete or paused
   2. Until a specific number: Sprig will cap the responses at a certain threshold, and mark the study as complete automatically once that number is met

Optional: Replays

1. You can choose to add Replays to your Feedback to gather even more user insights. Set the Replay clip recording window (time of clip capture, and whether the replay is captured "Before", "After", or "Before and After" the event trigger. For more information on replays, please see here.

4. Survey & Button Design

Choose the Design tab and you can choose from many style choices for your Feedback button - including color, placement, and label. (See Feedback look and feel for more information on styling options!)

1. Placement - Choose from a variety of tab placement options on desktop and mobile web, or exclude from mobile web entirely
   1. Note: Tablets are considered to be web
2. Label - Add name for your label
3. Color - Select light or dark

Once you’ve finished customizing all of your Audience and designs settings, you can preview your study to make sure it looks exactly how you’d like.

5. Launch Feedback

Click Launch Feedback to launch and start watching your product insights roll in.