Replay Creation

Create a Replay

Create a standalone Replay

1. Click + New Study and at top of page, click New Replay
2. Name your Replay and add it to a specific study folder if desired.
3. Select a Delivery Platform. You can trigger Replays on your Website or Web App, with Mobile delivery available soon.
4. Click into Targeting module and set the desired clip timing to X seconds before or after your trigger. Also set your event trigger and any additional filters to ensure you are capturing clips from the right users at the right time in their product experience.
5. Update Clip Settings to configure how many recordings you wish to capture.
6. Update Recontact Options to set user-level clip limits and override any global recontact settings.
7. Click Launch Replay!

Add a Replay to an In-product Survey, Feedback or Heatmap

1. Click + New Study, and select a survey template that matches your goal. You can also click New Survey at top of page to start from scratch.
2. Configure your Survey, Feedback or Heatmap Study
   1. Click the toggle button on right side of the Add Replay module and customize the clip timing to X seconds before or after your trigger.
      1. For Surveys, this will be on the Audience page

1. Click Launch Study and watch clips roll in alongside responses or Heatmap captures

Clip Playback

Sprig Replays playback modal works similarly to other familiar video playback products with some key features identified below:

1. Emails in Sidebar: Emails are swapped in for Sprig User IDs when sent to Sprig
2. Avatars and Checks in Sidebar: Avatars will be swapped for checkbox when a clip is viewed - only for the Sprig user playing the clip (other users will have clips marked as 'unwatched' until they view the clip)
3. Total Number of User Sessions: "Session" is defined as any activity within a 12 hr period where a user had information sent to Sprig
4. Clip Metadata:
   1. Number of clicks: Number of mouse clicks taken by a user during the session, useful for gauging relative activity of a user
   2. Pages visited: Number of distinct URLs visited within the duration of the replay clip
   3. Platform: mobile web or desktop
5. Share Clip: Copy clip URL for entire clip or at particular timestamp
6. Survey Results Tab: Visible when an In-product Survey w/ Replay
7. Interactions Tab: Display of all clicks a user takes in a session, events that are sent to Sprig, and survey interactions
8. Skip Inactivity Toggle: When ON, clip will auto-fast forward through periods of clip inactivity (no mouse movement or event triggering) greater than 10s

FAQs

How do I upgrade my Sprig SDK to the latest version?

Web

If you installed with HTML, Google Tag Manager or Segment, your SDK will be automatically upgraded.

For npm and Yarn install methods, reach out to your development team to upgrade the SDK to the latest version. Please note that if you wish to use Replays in additional Products and Environments you will need to update the in each place that the SDK is installed.

Visit our Diagnostics page to learn more.

Mobile

For iOS and Android install methods, reach out to your development team to upgrade the SDK to the latest version. Please note that if you wish to use Replays in additional Products and Environments you will need to update the in each place that the SDK is installed.

Why does the number of Replay clips not match the number of Survey responses?

There may be a variety of reasons why your In Product Survey with Replay might not have clips for each response:

• Sprig will only save clips that are longer than 3 seconds. That means that a user may have quickly answered a survey question and then exited out of the survey before clip length exceeded 3 seconds.
• Clip upload may have been disrupted by something on the end user's side:
  • Browser tab was closed before a clip was uploaded
  • Internet signal was disrupted before a clip was uploaded
• Replay parameters were not met (e.g. user session is shorter than specified clip length)

Why are clip lengths different from what I configured?

There may be a variety of reasons why clip lengths are different from what was configured:

• It took a user less time than the specified "Record for" length to trigger an event
• If configured to record before and after a survey, some users may take a survey quicker than others which would result in a longer overall clip length

How do I avoid recording certain interactions with pieces of my webpage?

Visit Settings > Replays > Configure to adjust privacy settings including hiding all images or specific CSS elements from clip recordings.

Why are images not showing up in my Replay clips?

The privacy setting Hide all images_under Settings > Replays > User privacy may be ON. Not the case? Please submit feedback here or reach out to your customer support team.

Why are there no interactions listed in the playback side panel?

Interactions will only be recorded if they were sent to Sprig and your SDK was version v2.24.2 or newer at the time of the clip recording.

What happens if a visitor closes a tab or otherwise ends a session in the middle of a recording?

The next time a visitor visits your website, the upload will initiate and a partial clip will be sent to the Sprig dashboard.