Slack

Business Communication Platform

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Info

Using Slack requires access to admin permissions, please contact your Sprig admin if prompted to do so.

The Sprig Slack integration allows Slack users to push data from Sprig to channels within their Slack workspace.:

  • Billing Events and Notifications
  • Launched or Completed Studies
  • Responses Received to a Study
  • Study Themes

Before getting started

  • The Sprig Slack integration is available to all plans.
  • Only a Sprig Admin, Developer, or Editor role can enable the Slack integration in Sprig, while in Slack, channel creation and application integration are determined by your Slack administrator.
  • Decide which channels and which colleagues in your organization should receive access to the Sprig data sets that are available.
  • If you do not have the right Slack channels available and you do not have the permissions to create Slack channels in your company, you’ll want to contact your Slack administrator to request that they create the channels you’ll need.
  • Similarly, if you do not have permission to install or connect third-party applications to Slack, you may need to reach out to your Slack administrator to ask that they help you integrate Slack and Sprig.
  • You may need to add your Slack administrator to the Sprig account so that they can install the integration.
    If you have added more than one product in Sprig, you may configure separate Slack channels for each product.

Once you have the right Slack channels available and have verified the permissions for integrating Slack, choose which Sprig data sets you want to be mapped to those channels. If you are not interested in receiving a specific Sprig data set, you can choose Not Set for the channel. Listed below are some general recommendations:

  • Studies receive a response: a channel with your whole product team or stakeholders that are interested in customer insights.
  • Study themes are identified: a channel with your whole product team or stakeholders that are interested in customer insights.
  • Billing Events and Notifications: typically a channel for the Sprig Admins, their procurement, or accounts payable team. If not needed, select Not Set.
  • Study is launched or completed: typically a channel for the Sprig Admins or central team that administers Sprig at your company. If not needed, select Not Set.

Connecting, Configuring or Disabling Slack

You or your Slack Admin can connect your Slack workspace to Sprig from within Sprig by clicking on the Connect tab and locating the Slack icon https://app.sprig.com/connect and choosing Install.

When you click the install button, Slack will prompt you to confirm the channels that map to the data available from Sprig.

‌If you would like to remove the Slack integration, simply click the Disconnect button. This will remove the Sprig App from your workspace and stop all notifications from being sent to Slack.

️ Warning

Please note that Slack only sends complete responses. To see complete responses of a study please either visit the Sprig UI or consider using the Zapier integration.