If you have multiple services, products, or websites and would rather assign a single domain for each product, you might consider adding additional Products to Sprig. Products have distinct data flows, surveys, and events in one environment. product to Sprig is supported at all plan levels
Adding a product to Sprig is supported at all plan levels, and allows you to partition your account to support multiple products.
Sprig identifies users by a unique identifier,
visitorids, and then determines whether or not they should be eligible to receive another Sprig microsurvey. Users that are tracked through the new product are treated as new users and will carry unique
visitorids. So in this case it is possible for the same user to receive more than one microsurvey within the same day.
As with environments, you cannot share user identities across Product boundaries.
Deleting a product requires contacting Sprig customer support. Contact [email protected] to remove a product from your Sprig account.
There are 2 environments for each product in your Sprig account: the Development and Production environment. These have distinct data flows, surveys, and events in one environment cannot be used in or moved to the other environment.
In the following example, the current Environment, Production, is shown under the Product name in the Account menu.
To change from the Production to Development Environment, select Account> Environment , then select Development.
The Development and Production environments have two distinct but similar purposes.
The purpose of your development environment is to test survey delivery and appearance. The environment operates and appears like the production environment, with some exceptions.
The Production environment is where you should keep all surveys you intend to collect data from. The production environment has fully function resurvey periods, so after a visitor is shown a survey, they will not receive another until the default period expires or the override period for the survey is completed. For more information, see Resurvey Waiting Period.
The main difference between the Development and Production environments is that there is no resurvey period in the Development environment. This is intended to allow for rapid testing of events and question logic.
In addition, when setting up an SDK based event, be aware that the Production and Development IDs are different. They must be correctly configured with the corresponding ID for that environment to receive events. You can find the IDs at:
- Connect > iOS > Get Environment ID
- Connect > Android > Get Environment ID
Updated 25 days ago