Video and Voice Question and Responses

As well as Open Text questions and responses, Sprig also supports video and audio-only questions and responses. The video and voice responses are automatically transcribed and optionally translated. Contact Sprig Support to enable the translation service. The transcription enables the same AI analysis on textual responses to be conducted on video responses. However, video and audio responses provide an additional emotional dimension that is not always visible in text-only responses. Usually, there is a lower response rate to voice and video questions due to the higher effort required by the study recipient than other study methods. Consider focusing voice and video questions on a specific area of interest and only share that study with recipients you think the topic would be particularly relevant.

The steps to create a study with video-enabled questions and responses are:

  1. In the Navigation Pane, click + New Study.
  2. Select Create from Scratch or click Browse Templates to customize a template.
  3. Select Video & Voice from the Add Question menu.
  4. Click Request Permissions to enable Sprig to request access to your camera and microphone.
  5. Click Allow for the browser to permit Sprig access to your camera and microphone.
  6. Click Record Record to begin the recording countdown and will automatically begin recording for you to record your question. Optionally, click Video Video to turn off video and record the audio only.
  7. Click Stop to Stop recording.
  8. Click Play to Play back your recording.
  9. If you are not happy with the recording, click Delete to Delete your recording and start a new recording.
  10. When you are happy with the recording or do not need to add any more questions, click Audience to proceed with configuring the study.
  11. In the Design Tab, a preview of the survey is displayed on the platform you have selected.
  12. When satisfied, return to the app.sprig.com browser tab and click Launch Survey.
  13. Distribute the survey link to prospective respondents using your usual methods.
  14. Note that all respondents have to give permissions in their browser to enable camera and microphone access.
Video Question is first presented in the screen above. To access the response video player, click on "Record your Response" to move to the next screen to begin recording the response.Video Question is first presented in the screen above. To access the response video player, click on "Record your Response" to move to the next screen to begin recording the response.

Video Question is first presented in the screen above. To access the response video player, click on "Record your Response" to move to the next screen to begin recording the response.

Response video player requesting permission from user. Once user approves camera and microphone permissions, then the user will be able to record their response.Response video player requesting permission from user. Once user approves camera and microphone permissions, then the user will be able to record their response.

Response video player requesting permission from user. Once user approves camera and microphone permissions, then the user will be able to record their response.

Downloading a Video Response

  1. Click on the study you want to download a video response from.
  2. Click on Responses.
  3. Click on Download CSV to download the responses CSV file.
  4. Open the CSV file in a spreadsheet.
  5. Locate the question and response you would like to download.
  6. Notice that in the response cell there is a field labeled downloadUrl.
  7. Copy that URL in your browser.
  8. Once the video loads, right-click on the video and select Save video as to download a copy of the video.

Content Security Policy Configuration

Supporting Video and Voice questions for Web studies may require you to update your web application's Content Security Policy (CSP). This may be required because Sprig uses third-party libraries to support Video & Voice questions, including to fetch an external stream of the question and to upload the response.

The following list of sources is required to use Video & Voice questions:

  • Base64 SVGs and fonts.
  • Connecting to Mux (for streaming and short video uploads).
  • Connecting to Google APIs (for long video uploads).
  • A worker source required by our third-party library (videojs).

Examples are shown in the following CSP source list:

<meta
     http-equiv="Content-Security-Policy"
     content="img-src data: https://*.mux.com;
        connect-src blob: data: https://api.sprig.com https://*.mux.com https://storage.googleapis.com https://cdn.sprig.com https://cdn.userleap.com;
        font-src data:;
        media-src blob: https://*.mux.com;
        worker-src blob:;"
   />

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Info

As every company has different security policies the example may not reflect the complete configuration. You may need to add additional keys and values in order to comply with your own organization’s policies.

Troubleshooting Errors

After creating your first study with Video and Voice questions, test its display on your website using these instructions. If the questions are not rendering correctly, or responses aren't uploaded, check your browser console for any CSP-related errors. You may have to work with your engineering and security teams to update your website's or apps CSP settings to resolve the errors.