Video & Voice Question and Responses

As well as Open Text questions and responses, Sprig also supports video and audio-only questions and responses. The video and voice responses are automatically transcribed and optionally translated. Contact Sprig Support to enable the translation service. The transcription enables the same AI analysis on textual responses to be conducted on video responses. However, video and audio responses provide an additional emotional dimension that is not always visible in text-only responses. Usually, there is a lower response rate to voice and video questions due to the higher effort required by the study recipient than other study methods. Consider focusing voice and video questions on a specific area of interest and only share that study with recipients you think the topic would be particularly relevant.

The steps to create a study with video-enabled questions and responses are:

  1. In the Navigation Pane, click Templates.
  2. Select a template to customize or click Create from Scratch.
  3. Select Video & Voice from the Add Question menu.
  4. Click Request Permissions to enable Sprig to request access to your camera and microphone.
  5. Click Allow for the browser to permit Sprig access to your camera and microphone.
  6. Click Record Record to start recording your video question. Optionally, click Video Video to turn off video and just record your voice.
  7. Click Stop to Stop recording.
  8. Click Play to Play back your recording.
  9. If you are not happy with the recording, click Delete to Delete your recording and start a new recording.
  10. When you are happy with the recording or do not need to add any more questions, click Audience.
  11. Click Email or Shareable Link. Web and Mobile App are not currrently supported.
  12. A preview of the survey is displayed. For Mobile App, you can download an iPhone app to preview the survey.
  13. If satisfied, return to the app.sprigg.com browser tab and click Launch Survey.
  14. Distribute the survey link to prospective respondents using your usual methods.
  15. Note that the Safari Web Browser is not currently supported and all respondents have to give permissions in their browser to enable camera and microphone access.

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Info

Video & Voice questions and responses are supported by the Sharable Link and Email delivery platforms for studies.

Video Question before the respondent permitted access to camera and microphone. 
The question is played in the upper pane and the response is recorded in the lower pane.Video Question before the respondent permitted access to camera and microphone. 
The question is played in the upper pane and the response is recorded in the lower pane.

Video Question before the respondent permitted access to camera and microphone.
The question is played in the upper pane and the response is recorded in the lower pane.

Downloading a Video Response

  1. Click on the study you want to download a video response from.
  2. Click on Responses.
  3. Click on Download CSV to download the responses CSV file.
  4. Open the CSV file in a spreadsheet.
  5. Locate the question and response you would like to download.
  6. Notice that in the response cell there is a field labeled downloadUrl.
  7. Copy that URL in your browser.
  8. Once the video loads, right-click on the video and select Save video as to download a copy of the video.